Terms & Refund Policy

Stationery: all prices are in Canadian dollars (CAD). Shipping is calculated at checkout based on your delivery address, and applicable taxes are added at checkout. We begin your order once payment is complete and we have all of your wording and details.

Floral design: our services start from:

• Bespoke: from $6,000 CAD, for weddings and events of up to 50 guests
• Luxury: from $12,000 CAD, for most weddings and events of up to 120 guests
• Premium (destination): from $18,000 CAD, for celebrations beyond Vancouver, BC

Final floral pricing depends on your guest count, design, flower varieties, venue and timing, and is set out in your proposal. Applicable taxes are added to your invoice.

• Your first digital stationery proof arrives by email within 1 week of ordering. Proofs are digital only and printed proofs are not provided. Paper samples are included only in the Atelier Welcome Box.
• Please reply within 3 days for each round. Two rounds of revisions are included.
• Before approving, please check every name, date, time, address and spelling carefully. We print exactly what you approve.
• Changes are possible until your order moves into production. Once printing has started, we are no longer able to make changes.

Custom stationery and floral design both begin with a personalized proposal. After we learn about your celebration, we send a proposal and estimate, followed by a call to discuss any adjustments and a revised draft.

Custom stationery: custom design projects start at $3,490 CAD. Scope, timeline and payment terms are set out in your proposal. Once you book, we send you our Atelier Welcome Box with your personal stationery timeline and cardstock samples of the papers for your project. Rush orders do not include the Atelier Welcome Box, so nothing can delay your timeline.

Floral design: your date is reserved once your contract is signed and your deposit is received. The remaining balance is due before your event. Deposit amounts and payment due dates are set out in your contract.

Stationery: colours can look slightly different on screen than on paper. Hand-finished details such as lace, ribbon, wax seals and pressed blooms are made by hand, so small variations from piece to piece are part of their charm.

Floral design: flowers are natural and seasonal, so colours, sizes and shapes vary from bloom to bloom. If a variety is unavailable or does not meet our quality standards close to your date, we will substitute a flower of similar style, colour and value so your design stays true to your vision.

Rush orders are available for stationery for an additional fee. What counts as a rush order and current rush pricing are listed on our Shipping page. Rush orders do not include the Atelier Welcome Box, so nothing can delay your timeline. Please contact us before you order.

Stationery: delivery times start after you approve your proof. Full details are on our Shipping page.

• For international orders, import duties, taxes and customs fees are not included and are the responsibility of the recipient. Customs may also add time to delivery.
• If your parcel arrives damaged, please email us photos within 7 days of delivery. If tracking shows no movement for an unusually long time, let us know and we will follow up with the carrier.

Floral design: we deliver, place every arrangement and handle setup on the day, including moving pieces from ceremony to reception where planned. A typical installation takes a minimum of 6 hours on site. Teardown, venue access times and any delivery or travel fees are confirmed in your proposal.

Vessels, stands, arches and other décor we provide remain the property of Flori Time Atelier and must be returned in the same condition. Charges may apply for items that are lost or damaged.

Stationery: because every piece is personalised and made to order, all sales are final and we are unable to offer refunds or exchanges. Please review your proof carefully before approving it.

Floral design: changes to your design or guest count can be requested before your final details are confirmed and may change your total. Deposits are non-refundable, as they hold your date and allow us to begin planning. Cancellation and rescheduling terms are set out in your contract.

Digital template bundles are delivered by email through Canva. Nothing is shipped and printing is not included. Because digital products are delivered instantly, all sales are final and non-refundable.

Templates are for your own celebration only and may not be resold, shared or redistributed.

If you have any questions about these terms, please email us at info@floritime.com or visit our Contact page.